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Mr Sloty - Delayed payment

Ruling

Found for the Player - Despite our repeated efforts to contact Mr Sloty Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Mr Sloty Casino Review.

Player's Complaint

I withdrew funds on 29th june 2022 and still haven't received it

Read the casino review

6 Responses

User icon
thepogg
August 24, 2022

Hi Sharon - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
Sharon
August 24, 2022

I did not know Mr sloty didn't hold a uk licence until I emailed the gambling commission,since they told me I haven't deposited any money

User icon
Sharon
August 24, 2022

I did not know Mr sloty didn't hold a uk licence until I emailed the gambling commission,since they told me I haven't deposited any money

User icon
Sharon
September 16, 2022

Please can you give me any updates on my complaint

User icon
thepogg
September 18, 2022

Hi Sharon,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

User icon
Sharon
September 19, 2022

Thankyou for trying,it looks like I won't ever receive my money..I have contacted them numerous times

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Agreement

Sharon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

August 23, 2022

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