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Mr Sloty - Delayed withdrawal
Ruling
Resolved - Both the submitting complainant and Mr Sloty Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Mr Sloty Casino Review.
Player's Complaint
Basically I made a withdrawal on the 13th of August 47 days ago…it shows as complete on 9th September 20 days ago after endless days on chat and sending emails this is shocking and over and beyond the time frame advertised on there website and I have been more than patient but feel that I am scammed of withdrawal. I am being told by chat and email be patient, was told all complete their end then I was told technical issue it just seems excuse after excuse at this stage please help
4 Responses
Hi Natz1206,
Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.
Thanks,
ThePOGG
I received the funds thanks
Hi Natz1206,
Thanks for letting us know - it is appreciated :)
ThePOGG
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Agreement
Natz1206 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 29, 2022
Hi Natz1206 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG