Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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On May 1st 2022 I tried to withdraw £500 and they sent me a confirmation email saying 7-21 working days!
I have contacted them almost everyday and I just get the same generic response that I have to be patient and that sometimes it takes longer to process!
I sent a complaint in an email last Tuesday giving them 7 days to process and sort the issue in accordance with the CGE guidelines who apparently are their governing body? They still sent me the same generic response!
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Ironclad87 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 14, 2022