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Mr Sloty - No Payment over 1,5 Month

Ruling

Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint

Dear The Pogg Team,

First of All thank you for your Help. I will explain my Situation.

I randomly found this Casino. IT Looks good and have really Cool games. At the Beginning i lost a little Bit and Then i won 400€ and would Like to withdraw IT at january 5th. Till today i wait for IT. They told me at the Beginning IT will bei Take Till 21 days but now its over 1.5 Months. Every time i contact the Support i Heard excuses from Thema and the withdraw will arrive me as soon as possible. Now i have 2900€ in my Casino Account and can Not withdraw, because a withdraw is still running. I kindly ask you, can you Help me to Receive the Money that belongs to me? The 400€ pending Transfer and my 2900€ Casino Credit.

Thanks a Lot

Read the casino review

6 Responses

User icon
thepogg
February 18, 2023

Hi ItalianStallion - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ItalianStallion
February 18, 2023

We will Hope IT will Work. Thank you for your Help.

User icon
thepogg
February 27, 2023

Date – 27/02/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
March 4, 2023

Hi ItalianStallion,

The operator has informed us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
March 12, 2023

Hi ItalianStallion,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
March 19, 2023

Hi ItalianStallion,

If we haven't heard from you by Friday the 31st of March we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ItalianStallion consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

February 16, 2023

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