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Mr Sloty - Not paying out

Ruling

Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint

I've been emailing this site for over 5 months and keep getting same reply to wait a bit longer but there's no contact number but they took my deposits quick enough and my account is validated but getting nowhere

Read the casino review

5 Responses

User icon
thepogg
October 7, 2022

Hi Stef44 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
October 10, 2022

Hi Stef55,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
October 22, 2022

Hi Stef55,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
October 29, 2022

Hi Stef55,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 5, 2022

Hi Stef55,

If we haven't heard from you by Friday the 18th of November we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Stef44 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

October 6, 2022

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