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Mr Sloty - not paying

Ruling

Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint

I requested my funds to be withdrawn. I was told withdrawals will take between 7-21 days but after this period had elapsed they simply kept on telling me it is processing. They are now not replying to me. Any help you can provide would be greatly appreciated.

Transaction ID: 226518819

Thank you

Read the casino review

4 Responses

User icon
thepogg
December 9, 2022

Hi helloUK98 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
December 24, 2022

Hi helloUK98,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
December 29, 2022

Hi helloUK98,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 7, 2023

Hi helloUK98,

If we haven't heard from you by Friday the 20th of January we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

helloUK98 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 5, 2022

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