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Mr Sloty - Not received withdrawal

Ruling

Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint

Received first withdrawal ok within 3 days.. haven’t received the 2nd and the date of withdrawal on the site keeps changing, emails not being responded too, everything fully verified and also live chat makes up something different and cuts me off

Read the casino review

8 Responses

User icon
thepogg
August 20, 2022

Hi Natz1206 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
Natz1206
August 20, 2022

Thanks

User icon
thepogg
August 27, 2022

Hi Natz1206,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
September 3, 2022

Hi Natz1206,

Have you received your payment?

Thanks,

ThePOGG

User icon
thepogg
September 10, 2022

Hi Natz1206,

If we haven't heard from you by Friday the 24th of September we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
Natz1206
October 1, 2022

I haven’t received funds..I made withdrawal on the 13th of august it was marked as completed by mr sloty on the 9th of September and I still have not got the funds I have been told technical fault and many different excuses

User icon
Natz1206
October 8, 2022

Sorted thanks

User icon
thepogg
October 10, 2022

Hi Natz1206,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Natz1206 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 19, 2022

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