Mr Sloty - Withdrawal Issue

Hi MTWallet - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi there, just an update. Despite approving my request on Monday, they have since cancelled it and made me request it again. I'm very concerned its going to lead to another lengthy delay. Any help greatfully received.

Date – 12/03/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 19/03/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Hi MTWallet,

The operator informs us that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi MTWallet,

I'm following-up on the above?

Thanks,

ThePOGG

Hi MTWallet,

If we haven't heard from you by Friday the 28th of April we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG