MrSloty - Wrong bank details their error

Hi sharnie66 - welcome to ThePOGG.com!

Please confirm the url of the operator you are complaining about.

Thanks,

ThePOGG

mrsloty.com

Hi Sharnie66 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. MrSloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Before we can go further you need to confirm you provide your consent for us to share your personal information with the following organisations and that these organisations have your consent to share your personal information with us:

- MrSloty

- MRSL NV

Thanks,

ThePOGG

Yes you do have my consent I didn’t realise they didn’t have the UKGC licence

Hi Sharnie66,

The operator informs us that your funds have been paid. Can you confirm receipt?

Thanks,

ThePOGG

No I have not received it Yes they paid it but to the wrong bank/ and wrong account

Hi Sharnie66,

Sadly the operator have stopped responding you us.

Their position is that you entered incorrect information when requesting your withdrawal and as such they've sent the payment to that incorrect account. They assert that you ned to chase this with your bank. That however is no a possibility. If the payment has been sent to an incorrect account your bank will not discuss the matter with you without the permission of the account holder. It is the sender of the payment that would have to pursue the matter. That being the case Mr Sloty would have to investigate this mis-payment. When this was pointed out to the operator they disengaged from the dialogue.

Sorry we could not be of further help.

ThePOGG

Thank you for all your help