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MrSloty - not paying out

Ruling

Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint

Hiya, I requested a withdrawal on mrsloty on the 26th July, bearing in mind it says on the website 7-21 days it’s now been neally 2 months and everytime I go on to support and ask what’s going on the only response I get it you will receive mail when we hear off the financial department, I feel this is really bad as all I see is bad reviews when it comes to the casino paying out.

Read the casino review

5 Responses

User icon
thepogg
September 10, 2022

Hi casinogambler21 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
September 18, 2022

Hi casinogambler21,

The operator informs us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
September 24, 2022

Hi casinogambler21,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
October 1, 2022

Hi casinogambler21,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 8, 2022

Hi casinogambler21,

If we haven't heard from you by Friday the 21st of October we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

casinogambler21 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

September 8, 2022

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