Nightrush - confiscated winnings

Ruling

Resolved - An issue with bonus terms appears to have been resolved. this has been confirmed by both Nightrush and the submitting complainant.

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Player's Complaint

Site : www.nightrush.com

Date : 15.9.2019

Username : [EDIT]

Internal complaint reference : [EDIT]

Name : [EDIT]

Address : [EDIT]

Phone: [EDIT]

I took sportsbook bonus (50%, up to 100e)

I made 2 bets, both 150e (max bet with the bonus is 150)

Nighrush terms says :

" 15. Real money is always used before bonus money when playing with an active bonus on the account."

So my first bet of 150e was 100% with real balance, and second one was 50e real money and 100e with bonus funds.

I managed to win with that first bet (100% real money) and lost with that second bet (50e real money and 100e bonus money)

Bonus was then "Finished" in nightrush's bonus section where player can see their bonus wagering status, status was "FinishedNoGains"

After that first bet won my balance was 322,50e. All that balance was real money balance and there was 0e on my bonus balance, no active bets or anything.

9 days later I went to gamble on nightrush's live casino side. IF I would have had open sportbook bonus, playing in live table would have not been possible at all because bonus funds would have been locked to sportbook section.

I managed to lift my balance up to 1408,50e. Then I desiced to verify my account and make 600e withdraw after I was told that my account is verified.

Next morning I got email that was saying that my withdraw is cancelled, winnings were confiscated and initial deposit is back on my account.

Nightrush is saying that I had active bonus on my account - I didn't

Nightrush is saying that I have not fullfilled wagering requirements - I had.

So they took 1208,50 with false accusations. I have all print screens to support my claim and during livechat session customer support said :

[EDIT] (10:32:44): Could you please clarify, did you cancel your bonus and the winnings got taken?

[EDIT] (10:32:54): No

[EDIT] (10:33:05): I didn't had any active bonus

[EDIT] (10:34:49): Yes, that's correct

You didn't have any active bonuses. Your last bonus was ended on 2019-09-05

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