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NightRush - Delayed Cashout


Resolved - Nightrush Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Nightrush Casino Review.

Player's Complaint


My name is [EDIT] and I signed up for NightRush casino on January 22nd. I deposited $1000, I won $24,000 and ended up requesting a cash out of $18,000. After my cashout request i immediately uploaded proof of deposit, identity and address. A few days went by and I was asked to fill out a N1 form and provide more documents. I filled out that form and submitted 3 months of paystubs as requested within 30 mins of receiving that email.

A few days went by and I ended up cancelling a few of my withdrawls and I won 60,000. I went to cashout and the next morning I woke up to an email that I now had a VIP host July. July is great. She has been helping me ever since. July had informed me that the Risk/Aml department required more documents. They asked for 3 months for of bank statements. I provided those immediately. Then then asked for 3 months of bank statements for other bank accounts. Those were provided right away. Then they asked for the N1 form and documents again. I re provided those. Then they asked for details of a $1500 cash deposit into my bank account, a $2000 e transfer, info on several small e transfers ($10-$100) and info on a number of small online banking transfers ($10-$140). I explained what all of those transactions were for. Then they asked me for more bank statements which I provided right away.

Now we are on February 12th (3 weeks later) and I still have not received any of my winnings from NightRush casino. July cash informed me that Risk/Aml is still verifying and she will update me when she has an update. My last update was 3 days ago in which was no real update. She just said that we are on the final stage. I have heard nothing else since.

I have played on other online casinos and have never had to jump through such hurtles to receive my winnings. I think this timeline and process is a bit over the top. I have been very patient and now I am starting to get a bit frustrated.

I would love to continue playing at NightRush casino but I will need to see that they can pay me out in a quick timeframe. Their website and all other information online shows that withdrawl time is 0-24 hours. Right now is over 504hours.

NightRush Account Info: [EDIT]


Read the casino review

4 Responses

User icon
February 17, 2021

Hi c7williams - welcome to!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
February 28, 2021

Hi c7williams,

Our understanding is that your withdrawal is now being processed in line with the operator's payment limits. Can you confirm the receipt of multiple installments?



User icon
March 7, 2021

Hi c7williams,

I'm following-up on the above?



User icon
March 14, 2021

Hi c7williams,

If we haven't heard from you by Friday the 26th of March I'll assume you no longer need our assistance and close this complaint.



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c7williams consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Night Rush
  • Malta Gaming Authority
  • Bethard Group Limited

February 17, 2021

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