Nightrush - max bet problem

Hi missbowie - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

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To be clear - you bought a bonus feature in a slots game. Was this before you had completed the wagering requirement for the promotion you opted into?

Thanks,

ThePOGG

I deposited 10 euros and got 50% for the third deposit bonus I cleared this bonus because if you get a bonus and it has not been cleared you can't have a payout either I play at casinos before they insist that I am on western free bought spins and the stake was too high I did this after the bonus was cleared they try to refuse it for non-payment but in the end it is not correct what they say I have asked 3x to pay out if not I file a complaint everyone knows if you have bonus money you can't pay out I strongly suspect that they are scammers

We are contacting you regarding your gaming Casino account.

After a security check on your account, our team has determined that you have violated our bonus Terms and Conditions by wagering bets higher than EUR 5 with an active bonus.

Due to the violation of the Terms and Conditions, your winnings have now been confiscated.

Please note that your account balance has been restored to the deposited amount.

Should you have any questions, our Customer Support team is available 24/7.

Kind regards,

This what they say and i have send a lots of mails but i dont get an answer mvg

Hi missbowie,

I've reviewed your play history with Nightrush and sadly we cannot uphold your claim.

On the 19th of July at 12:09:52 server time you deposited €10 and received a bonus of €5 with a wagering requirement of 45xbonus (€225). You then started playing.

At 13:23:24 server time after having played 271 spins and wagered a total of €115.55 out of the €225 wagering requirement, you increased your bet to €10/spin, breaching the maximum allowed bet limit.

That being the case the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract condition.

Sorry we could not be of further help.

ThePOGG