Nightrush - should not have opened account

Hi qmikohl - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Did you change any of your registration information between Megaslot and Nightrush?

Thanks,

ThePOGG

Did you change any of your registration information between Megaslot and Nightrush? Answer

- The trustly process, instant deposit from my unique account, ensures of course that N1 directly can trace that it is the same person. I used also of course same adress etc. Main problem is that they dont care. This is not only for me, this is for general player protection. N1 is typical very offensive with a number of casino brands. Due to that they should have better control.

Hi qmikohl,

Thank you for your response. However it does not answer the question.

Did you change any of your registration information between Megaslot and Nightrush?

All multiproperty MGA licensees are required to conduct automated checks at registration to identify excluded players attempting to register. When functioning correctly these would automatically reject a registration that matches the details of an excluded account. However, where you change the registration information and bypass these blocks, the operator would not be held accountable for your access to gaming services.

Thanks,

ThePOGG

I registered with same name, same home adress, same phonenumber, same personal number and my bank account via trustly is unique. As i remember i may have used different email though. Anyway, this is not good enough. What you state above is just another way to always protect these gaming companies. If i move, or if i change email adress, i am still the same person. Then the MGA system automated checks are of no value. My claim is valid. if Nightrush state that i am closed for all N1 sites and this is only managed by the emailadress, then both N1 and MGA have a non-functional system.

Hi qmikohl,

Unfortunately if you have used a different email address then there is nothing we can do to assist you. Email addresses are one of the most important identifiers used to locate restricted accounts, specifically because unlike names, addresses or dates of birth, they are entirely unique and are not shared by multiple people.

Even looking at national self-exclusion schemes like the UK's Gamstop, the terms of the scheme explicitly state that if you change your registration details - and specifically your email address - the system may not work.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 13k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

It is pretty obvious that these N1 casinos, instead of take their responsibility, accuse me for providing false/modified personal data. So, this is their way to commit to the responsible gaming framework.

I will, ofcourse, bring this accusation to legal trial, which should be noticed as coarsely personal slander against me as person. Personal Slander is a serious issue. Now they are, by law, obliged to provide me with full name and contact information for the person at Customer Service/Multislots, that point this accusation against me, without delay. The claim is now extended to 4000 euro + charge for personal slander.

Please provide me also with relevant contact information to N1 Interactive Ltd. representatives.

Let me remind you that a license owner, like N1, must have transparent communication channels and must reply/answer up with liability regarding claims that challenging their license.

Hi qmikohl,

I'm sorry to hear you are disappointed by the outcome of this claim, but there is nothing we can do to assist you. As already pointed out, where you change your registration details to avoid the restrictions that you put in place, the operator would not be held accountable for your actions.

You are absolutely within your rights to take this matter through the relevant court system to receive an second opinion, but we cannot assist you in taking this action. Your legal representative would need to contact N1 Interactive Limited to request any information that you require.

I have removed multiple posts that were non-relevant to your claim and were simply intended to criticise our service.

No further posts will be approved on this thread.

ThePOGG