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Nordicasino - Casino won't pay out my winnings
Ruling
Found for the Player - Despite our repeated efforts to contact Nordicasino to discuss this issue we have received no response whatsoever from the operator.
Read our Nordicasino Review.
Player's Complaint
January 15th I won a total of 2250 euros at this casino. Due to rules with their bonus payouts I could only withdraw 1000 euros, according to their rules.
My verfication documents got approved February 1st, but as of yet I have not received anything from the casino. I keep trying to reach out to them in their chat, but the answer always stays the same. They always say I should receive my money within 3 to 5 business days, but now its been over a month in total, and I have not seen anything yet.
I also tried reaching out to them via email, however, they do not respond there either.
2 Responses
Hi linda100,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
linda100 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Nordicasino
- Curacao eGaming
- Equinox Dynamic N.V.
February 20, 2021
Hi linda100 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG