Party - Account lockout

Ruling

Found for the Player - Despite our repeated efforts to contact Party Casino to discuss this issue the operator has refused to discuss this issue.

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Player's Complaint

I was with them for a long time in the flesh from 2010-2011, first played poker, then threw it. In the summer of 2016, they gave different gifts, free spins and money with a wager. Here I got a bonus in the form of $ 10 one day at the casino. I played 2 or 3 days to clear this bonus. When I won it, I put in a withdrawal of about $ 600 I waited 3 days and I see the money never arrived in my account, I go to my account and see that it is blocked. That's what they tell me

Hello, [EDIT],

According to the information received from the relevant department (this can also be seen from the records of the history of the game on your account), you did not play only at the casino, but also at the poker tables, and therefore your allegations that you played only at the casino are unfounded.

As we already reported, after carefully studying the entries in your account and the history of the game, our security department made sure that you made a deliberate transfer of funds from the [EDIT] account at our tables in order to abuse bonus offers and illegal manipulations of our resources. What is strictly prohibited on our website.

In accordance with our policy, it was decided to close your account, which is now marked and banned on all our brands. In addition, we withhold the funds remaining on it.

We recommend that you do not try to open new accounts on any site that supports our gaming platform, as this will lead to an immediate account closure and withdrawal of funds.

We regret the adoption of this decision and the impossibility of changing it.

If you have any questions, please contact us at any time. We will be happy to help you!

Regards,

[EDIT]

customer service department

Responsible game

Well, how is this possible if I played in a casino, and here is their poker

I didn’t sit at the poker tables at that time. Please help me resolve the issue.

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