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Party - Casino Withholding Funds / Closed My Account

Ruling

Found for the Player - Despite our repeated efforts to contact Party to discuss this issue we have received no response whatsoever from the operator.

Read our Party Casino Review.

Player's Complaint

PartyCasino Closed my account without warning and confiscated my funds. I have sent them all the ID they have requested including photos of my debit card, my ID, a selfie of me holding my ID and proof of address and they still refuse to payout. Bwin and Sporting Bet from the same group also closed my accounts at the same time. Can you help? thanks, [EDIT]

Read the casino review

6 Responses

User icon
ThePOGG
January 15, 2020

Hi bloombloom,

Specifically what reason did Party Casino give you for closing your account?

Thanks,

ThePOGG

User icon
bloombloom
January 15, 2020

They said: We are contacting you regarding your PartyCasino account "bloombloombloom".

An investigation into your account has highlighted suspicious activity related to your account.

This activity is in breach of points 6, 9, 13 and 16 of the terms and conditions of PartyCasino.

The full terms and conditions are available at: https://www.partycasino.com/en/p/legal/terms-and-conditions

As a result, your PartyCasino account has been closed.

Please be aware that you are no longer permitted to create or use any account on the PartyCasino network.

We can offer you a manual payout of your account's balance after we have received the following documents from you:

No idea what they are taking about. I have sent all docs but not received my balance. .

User icon
ThePOGG
January 21, 2020

Hi bloombloom,

Have you provided the requested documentation? What reason have the operator provided for not paying out after the documents were submitted?

Thanks,

ThePOGG

User icon
bloombloom
January 22, 2020

Hi, yes I submitted debit card photo, front and back, proof of address (less than 3 months old) a scan of my ID and a pic of me holding my id next to my face. I received no reply after that. Thanks

User icon
ThePOGG
February 14, 2020

Hi bloombloom,

Sadly Party Casino have informed us that they "cannot" discuss this issue with our service. That is not factually accurate. There are no legal or regulatory barriers that would prevent them from addressing the complaint appropriately. This is an internal policy decision rather than an external barrier.

All we could suggest is that you contact the operator's ADR eCOGRA.

Sorry we could not be of more help!

ThePOGG

User icon
bloombloom
May 27, 2020

Hello, is there any update on this? It’s been a few months now.

Thanks

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Agreement

bloombloom consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sporting Bet
  • Gibraltar Gambling Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ElectraWorks Limited

January 15, 2020

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