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Party Poker - Withdraw

Ruling

Resolved - Both the submitting complainant and Party Poker have informed us that this issue has been resolved and the player has received their funds.

Read our Party Poker Review.

Player's Complaint

Hello,

So i have made withdraw from Europe partypoker like i normally do by visa. Only this time withdraw never reached to my bank/to my bank account. Its already been 8weeks and i have been fighting with partypoker and they seem to do nothing for this anymore. I have asked partypoker to contact theyr bank to relocate the funds and recover them, but they are not doing it.

I have also asked my bank, but they cant do anything because they have not received money from partypoker.

Read the casino review

5 Responses

User icon
thepogg
November 26, 2022

Hi trooppinen - welcome to ThePOGG.com!

Please quote the last communication you received from the operator about this matter.

Thanks,

ThePOGG

User icon
trooppinen
November 27, 2022

Teodor (Partypoker.com)

Nov 25, 2022, 12:35 GMT+1

Dear [EDIT],

We hope this e-mail finds you well.

Please be informed that your cash-out with transaction ID: [EDIT] is successful on our end, hence we've attached a proof of it being successful on our end.

We kindly advise you to use the attached proof of payment and to contact you the card issuer in order to trace the funds further.

Your understanding is highly appreciated.

If you need any further help, please contact us.

Best regards,

[EDIT]

Customer Service

User icon
thepogg
December 10, 2022

Hi trooppinen,

Have you contacted your bank to trace this transaction?

Thanks,

ThePOGG

User icon
trooppinen
December 12, 2022

Hello,

Case solved today. It was my bank fault and they have now recovered my money.

Thank you

User icon
thepogg
December 13, 2022

Hi trooppinen,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

trooppinen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 23, 2022

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