Resolved - Both the submitting complainant and Play Club Casino have informed us that this issue has been resolved and the player has received their funds.
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At the time, the € 16 bonus was still active. The € 400 bonus was already ready and the payment requested BEFORE the higher stakes. The payout was then on October 1st. declined.
After phone calls with dme support I was confirmed that I had played the first bonus correctly. The finance department should contact me. Does not she. Now I received another email that it was rejected. I feel right and can prove it!
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Knubbell consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 10, 2020