Playgrand - Not paying winnings

Hi pelijatta1 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

When did you request this withdrawal?

Thanks,

ThePOGG

Hi pelijatta1,

I'm following-up on the above?

Thanks,

ThePOGG

Hello, yes I agree those things. I did ask the withdrawal 12.9.2020. [EDIT]

Hi pelijatta1,

When did you make your last document submission?

Thanks,

ThePOGG

12.9.2020 sent all documents they asked for and like 48 hours they accepted the all.

Hi pelijatta1,

Playgrand inform us that this balance has been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi pelijatta1,

I'm following-up on the above?

Thanks,

ThePOGG

Hi pelijatta1,

If we haven't heard from you by Friday the 11th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG