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Playzee - I want to get my money back


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Playzee Casino Review.

Player's Complaint

I was scammed when it came to wanting to withdraw my money, they put obstacles, they asked me for paperwork and bank details, and then they took out all my money 390,000 ars $ with the argument of a welcome bonus clause, since it did not clarify that there was a maximum bet and Instead of a fine they took everything from me. I would like to know what can be done?

Read the casino review

3 Responses

User icon
September 18, 2021

Hi uksd97 - welcome to

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Am I understanding you correctly? You accepted the welcome bonus and exceeded the maximum bet allowed by the terms of the bonus?



User icon
September 25, 2021

Hi uksd97,

I'm following-up on the above?



User icon
October 2, 2021

Hi uksd97,

If we haven't heard from you by Friday the 15th of October I'll assume you no longer need our assistance and close this complaint.



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uksd97 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Playzee
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Imperium Network Solutions Limited

September 16, 2021

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