Playzee - Locked account

Hi zizo1 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this matter. Playzee carry the following term:

Unless otherwise agreed in writing, the maximum you may withdraw in any week is 2500.00 CAD - Weekly. VIP players may be eligible for a withdrawal limit increase.

As long as the operator is adhering to this limit there is no ground for us to contest for either larger payments or the reopening of your account. The operator is entitled to restrict access to your account for a variety of reasons.

If the operator does not comply with the 2.5k/week requirement, let us know.

Thanks,

ThePOGG

Yes. I had asked for an increase. Then they locked my account. I will give it some more time. But they had no reason to lock my account. I will let you know what's going on. I don't mind taking out 2500 a week but asking for an increase shouldn't have locked my account.

Hi zizo1,

Have the installments been paid as expected?

Thanks,

ThePOGG

Hi zizo1,

I'm following-up on the above?

Thanks,

ThePOGG

Hi zizo1,

I'm following-up on the above?

Thanks,

ThePOGG

Hi zizo1,

If we haven't heard from you by Friday the 3rd of December we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG