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Playzee - Max bet breach
Ruling
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Playzee Casino Review.
Player's Complaint
I joined up with the casino and deposited $100and received a $100 bonus, I had to wager the bonus at 35x the bonus amount, which I did and made money which was put in my real money account, I made it over 4.5k and went to withdraw 2.5k which was pending for a few days while I was waiting for them 2 review my bank statement as they had all ready verify my license as the number one ID, anyway I have talked to live chat and support email all week and had them looking into my account and not one of them have said to me I had breach in anyway, so iv been waiting for my 2.5k to be deposited into my bank and last night I received an email from [email protected] saying I have breach my welcome bonus and they took all the money I made while play real cash NOT BONUS money, I will copy and past the email with there reason to do this.
I dont think I was in any breach as I had did what there wager requirements said and wagered the 35x the $100 bonus, before I put my 1st withdrawal in, they are trying to say the breach is in the clause 7 and I wasn't ment to bit over $5 , I have read all there terms and conditions and promotion terms and I cant find anything to what they're referring to
Only conditions I can find is in the clause 7 is that I needed to do the wager of 35x and all winnings there for after would be put in my real cash account, which I got up to 2k but was taken as well, I dont think this is fear as I didnt breach at all , I have contacted the accounts team but had no response from them, I have contacted support and live chat as well and no one is really given me a straight answer just that they send me an email telling me the reason they gave,
4 Responses
Hi strathmore44,
I'm following-up on the above?
Thanks,
ThePOGG
The bounces didnt even come in to play, it shows it was put in with my $100 deposit BUT disappeared on the 1st bet i did , and with all history transactions on my account you can clearly see i only played with my deposit money, NO BOUNCES WAS PALYED.
Hi strathmore44,
The bonus contract comes into force at the point the bonus is added to your balance. From that point on until you complete the wagering requirement bonus restrictions are in place. If you have placed a bet exceeding $5 during this period there is nothing we can do to help you.
ThePOGG
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Agreement
strathmore44 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Playzee
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
June 1, 2020
Hi strathmore44 - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Did you bet more than $5 while there was a bonus in your account and before you had completed the wagering requirements?
Thanks,
ThePOGG