Playzee - My withdrawal

Hi Tiida - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

The third party payment processor that this operator is using has recently experienced difficulties processing NZD and CAD payments via certain methods. This is outside of the operator's controls.

If you have been asked to used an alternative banking method, that is as a workaround to this problem to allow the operator to deliver your payment to you. A small deposit is always required to activate a previously unused payment method. Without this, payment providers cannot send funds to that method.

Please cooperate with the operator's request and let us know if you are still experiencing issues afterwards.

Thanks,

ThePOGG

Hi Tiida,

Have you provided alternative payment information?

Thanks,

ThePOGG

Hi Tiida,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Tiida,

If we haven't heard from you by Friday the 10th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG