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Playzee - nightmare
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Player's Complaint
i made a withdraw in nov 10th and with much ado!! I got my Id cleared and so on, then they said they would send my cash and it would be another 3 to 7 days! But it never did.. that was back in Nov I have gone back and forth with them right up to today i sent the a bank statement with all info on it 3 times now and in PDF format and i talked to this person in charge [EDIT] who said she would get right back to me days ago and never did. So i went back on the so called live help and after hours of explaining and answering the same questions over and over, they tell me it can take ten days after i sent in my bank statement !! to them again!!! omg i have done that 3 times i can also see that they did in fact get the statement and they have opened it and yet they are saying no and that i have to wait for them to send it back to there accountants and they will get back to me with in 48 hours AGAIN. and that i need my bank to send the a official letter! But when I talked to my bank they said it would cost me to send such a letter and that the office bank statement Ive sent 4 or 5 times now should be enough
4 Responses
Hi kitkatnat,
My understanding is that Playzee have been speaking to you directly about this issue.
They have requested that you contact your bank to trace the withdrawal that they have sent on the 21/11. Have you done this?
Thanks,
ThePOGG
Hi kitkatnat,
I'm following-up on the above?
Thanks,
ThePOGG
Hi kitkatnat,
If we haven't heard from you by Friday the 17th of January I'll assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
kitkatnat consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Playzee
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
December 15, 2019
Hi kitkatnat - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG