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Playzee - Non-Payment of funds
Ruling
Resolved - Both the submitting complainant and Playzee Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Playzee Casino Review.
Player's Complaint
First off, I would like too include that in the past year, I have had one successful withdraw from this casino. The amount was about the same, 800CAD.
This would be the second time that I would attempt a withdraw from "Playzee". The outcome would be much different for reasons unknown to me. I requested a withdraw the same way I did the first time. Actually they had my bank info still saved. So initially it went along with ease. So I thought anyways.
The withdraw process began to take too long. I contacted the casino. They stated they sent it. After a lot of back and forth to my bank and the casino, Playzee informed me that the withdraw of 800CAD was not successful, and too provide different bank account details. I provided them with different bank account details, and once again it failed. So, I thought maybe I needed a mainstream bank account. So, I actually went to a new bank and got a brand new account with an official mainstream account, that had all the proper info for a international wire transfer.
I guess Playzee and I are at a stand-still. They recently locked my account due to me saying that my agitation got the best of the my health. I admit that I have been pretty agitated by these events. I feel like if there was better communication this withdraw would not be a problem. I have a gambled at Playzee for some years now, and was currently a Professor Zee. Which according to their website is pretty high up in there loyalty club. Thanks for your consideration and time.
3 Responses
It's been taken care of. Thanks for considering my complaint.
Hi odereko,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
odereko consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Playzee
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
October 1, 2020
Hi odereko - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG