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Playzee - Not possible to withdraw blocked account
Ruling
Resolved - Playzee Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Playzee Casino Review.
Player's Complaint
Played at playzee for a long period, had no issues with withdrawals till now. Same credit cards as always, nothing unusual except a bigger amount of withdrawal.
I've been trying to withdraw my funds for almost two weeks to the same card I've successfully withdrawn just a week before but got some "internal error message" Running in circles with support, I had to describe the issue from the very beginning each and every time, even though at the end of the chat everybody told me that issue is being escalated to the relevant department. The next day they don't remember the issue and I had to explain again.
Finally, I got mad on the 10th day of sending the very exact same screenshot and error message and told them that I would contact you, askgamblers and MGA. Next day found my account blocked with no explanation. Just "wait for the email".
So I end up with a blocked account and no winnings from them, I ask you to help me to resolve the issue.
4 Responses
Hi jerseyshake,
The operator informs us that your payment was processed a couple of days after submitting this complaint. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi jerseyshake,
I'm following-up on the above?
Thanks,
ThePOGG
Hi jerseyshake,
If we haven't heard from you by Friday the 22nd of October I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
jerseyshake consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Playzee
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Imperium Network Solutions Limited
August 25, 2021
Hi jerseyshake - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG