Playzee - Refuse to give me my money

Hi missmycash89 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

We'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

its not bouns cash..its winning money and they pay them out and the cash was send back to the casino i have bankstatment that the money was send back to the casno and the inpay also confirm the money was complited back to the casino

Hi missmycash89,

Apologies - the previous message was a technical error that resulted in a communication to another complainant showing here.

We are still investigating your claim.

Thanks,

ThePOGG

Hi missmycash89,

We've discussed this issue with the operator. When you tried to process your withdrawal via a bank transfer, you've entered your Neteller details. This has meant that your funds were processed as if to a bank account, but to details that do not exist.

The operator is working with the various 3rd parties involved, to locate where the funds are and get them returned so they can be sent to valid payment details, but as with all cases of this nature this involves waiting on responses from 3rd parties that are outside of the operator's control. While we have little doubt that the funds will be located in the end, this case is likely to take some time to resolve and will require patience on your part.

Thanks,

ThePOGG

ok, I am very grateful if you manage to help me with this, I have left all the necessary information several times, bank details, proof yes everything, have also saved everything the whole process from the start with mail chat all conversations, and it is really embarrassing and ugly conversations from them side, but I'm waiting, it's my money, but considering what they wrote to me and that they locked me out of the account and the fact that we're approaching 6 months, I highly doubt that it will work out, I'm crossing my fingers and really appreciate your help, best regards benny

I know that the money has been sent to the bank account I gave, so that account exists, but since it is not in my name that bank account, the money was sent back to playzee, so the money should be in my game account which is closed or locked or under investigation as it's such a nice name

okej cool

okej cool

Hi missmycash89,

Have you received your funds?

Thanks,

ThePOGG

Hi missmycash89,

I'm following-up on the above?

Thanks,

ThePOGG

Hi missmycash89,

If we haven't heard from you by Friday the 11th of November we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

i have not get my money!!!!

Hi missmycash89,

Thanks for letting us know - it is appreciated :)

ThePOGG