Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Mar 29, 2023, 8:23 AM UTC
Kindly note that the payment has not reached your Playzee gaming account, therefore, you would have to contact the payment processor(Paysafe) once when you made the deposit through them, it has been directed to another user.
If you have any further questions, please do not hesitate to contact our Support Team via Live Chat.
Mar 28, 2023, 3:37 PM UTC
I am very confused why it would be paysafe issue when I clearly used the $20 voucher for my account and you said back on 9 march on a email that it got cancelled and did not go on to my playzee account and you told me to go back to my provider what I have done,
But now you are telling me it got used by your Playzee but to another account, so the 3 weeks I have been trying to sort this out, I still am no better off, if the $20 got used on a different account on playzee then someone from your side as done this, because that’s why I have been trying to sort it. Can you please tell me then whos account and where it got used!!!!!!!
(Copy of your email is below)
Complaints Team (Playzee)
Mar 8, 2023, 11:03 AM UTC
Dear Mr. [EDIT],
We refer to your dispute raised via email on March 1st, 2023, regarding your deposit.
We have reviewed your account in relation to your dispute raised and can confirm that the deposits made via Paysafe on February 24th, 2023 were not successful.
We further note our Accounts Team have emailed you confirming that one deposit expired and the other deposit attempt cancelled, as such we would advise that you contact Paysafe.
We are sorry that you have had this experience and can understand your frustration. Although this matter extended beyond our control, we apologize for any inconvenience it may have caused.
Should you remain dissatisfied in relation to this dispute, you do have the option to escalate the matter externally via our ADR provider, eCOGRA or The Pogg:
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Nzealand70 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 29, 2023