Playzee - Self excluded but accepted

Hi dutchuff - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this circumstance. Playzee are required to follow MGA policies with respect to self-exclusions and it is the regulator that decides the standards that operators are required to meet. In this instance the regulator does not require self-exclusions to be carried over or deposits to be refunded in situations where players change their registration information in a manner that prevents automated systems detecting the duplicate registration.

You may find our free Responsible Gambling app BetBlocker useful.

Sorry we cannot be of further help.

ThePOGG