Playzee - Will not release funds

Hi gtb - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason has the operator given you for non-payment?

Thanks,

ThePOGG

I have provided them with my ID (License and registration) and provided them with my credit card bank statement. I used that card to make deposits to their site and now they refuse to deposit my monies back onto my card even though they sent me a notification that my withdrawal was approved.

Hi takumasakazaki,

So the operator have not refused your withdrawal, they have simply stated that they won't send the withdrawal to your card?

Thanks,

ThePOGG

Then I would like for them to send me an interac e-transfer of the amount as I will not provide my bank account information since this is my personal information that I do not share with anyone. I have recently played on Yukon Gold and they had no issues sending me an e-transfer for my winnings.

Hi takumasakazaki,

You need to speak to the operator directly about this issue. There's no funds in contention here. This is a customer service issue and not something we would intervene in.

Thanks,

ThePOGG

I do not understand, I thought you were an advocate for the players? Playzee owes me $1227.94 and has not paid me since approval of release on April 6th!! I am very disappointed that you refuse to help out as they were quick to take my deposits, but when I wanted to make one withdrawal they will not release it!!!

Hi takumasakazaki,

This service is not here to serve as front line customer support for operators. We are here to offer a more easily accessed alternative to the small claims courts. As there is no dispute as to whether you should be paid, there's nothing for us to rule on.

Your issue is a simple one. The operator are not refusing to pay you, you just need to engage with customer support to find a solution to a fairly basic problem.

Thanks,

ThePOGG