Playzee - Withdrawal problem

Ruling

Resolved - Both the submitting complainant and Playzee Casino have informed us that this issue has been resolved and the player has received their funds.

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Player's Complaint

I submitted a withdrawal request for £600 on the 19/04/20 and it still hasn’t been put in the bank. A previous withdrawal was cleared and in the bank in 3 days. I have repeatedly been on live chat and was told different stories each time as too why the funds were not cleared, the last conversation I had resulted in them self excluding me despite being polite and continually accepting there excuses, I can now not login to the account too continue the chat, please can you help

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5 Responses

ThePOGG

May 3, 2020

Hi reddevil77 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

reddevil77

May 5, 2020

As you are acting as a third party pursuant in trying too rectify this withdrawal problem would it harm my case if I was too email playzee myself and try and get answers as to why they are taking so long in completing this withdrawl

ThePOGG

May 5, 2020

Hi reddevil77,

This process places no restrictions on your freedom to speak to the operator yourself.

Thanks,

ThePOGG

reddevil77

May 6, 2020

Hi thepogg After emailing customer support I have received the funds and all is good. The case is now resolved and I would like too thank you for your time and fast response in this claim Kind regards [EDIT]

ThePOGG

May 8, 2020

Hi reddevil77,

Thanks for letting us know - it is appreciated.

ThePOGG