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Playzee - Wont process withdrawal and locked account
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Playzee Casino Review.
Player's Complaint
I put withdrawal requests in last Tuesday.
One for £3150 and another for £3000.
I had previously made two deposits of £3000 each.
Since I put in the requests I have jumped through all the hoops they have used to slow things up and still nothing. Havent answered answered any emails since last Friday and live chat is worse than useless. They also locked my account so I have no access and sent me the balance of £15 even though I didnt request it. Hope you can help.
Cheers
4 Responses
Hi doggus,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi doggus,
I'm following-up on the above?
Thanks,
ThePOGG
Hi doggus,
If we haven't heard from you by Friday the 28th of May I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Doggus consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Playzee
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
April 16, 2021
Hi doggus - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of April let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG