Playzee - wrongful block and confiscation of my winnings ( 40 thousands Canadian)

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Playzee Casino Review.

Player's Complaint

Dear Gamblers Denn ,cmy name is [EDIT] and I am in desperate need of your help as the casino wrongfully without any valid reason [EDIT] my winnings and locked me out the reason behind this is the fact I scored big 40 000 CAD confiscated the situation is as follows I had a good night and I scored big when I got to 42...43000 I decided to stop and collect my winnings the casino which is playzee more like sleazy declined my request to withdraw and only agreed to a 2500 $ as a weekly withdrawal limit I also received a Doctor zee badge which was received only after I enquired about it couple times as I was more than eligible and so it began the unjust treatment the sleazy behaviour started after they paid me Once or twice as they realised I stopped playing to save my winnings and that didn't suit them as they expected me to keep playing and end up losing they are the lowest scums I have ever come accross they destroyed my life as I acted accordingly with the fact I have 40 000 $ I was fully verified before my big win after the payments I received from 2 withdrawals they started to torn away my privileges they took the badge off unjustly and without a valid reason claiming that they change the criteria and that made me ineligible as they said which was complete fairytale moreover my 2 withdrawals requests (3rd withdrawal) which they advised they would take 1 day to process as my rank is doctor zee stayed in pending for 1 complete week and what's even worse they cancelled them both I then raised a call back using live chat the agent was nothing but an actor as he only said what he wanted me to hear and I was promised a fast resolution not even 1 minute after the chat ended I found myself blocked which was so rude as they promised me heaven not even a minute ago I went back and spoke to the very same agent and to many more they were all trained to say one thing like robots I understand your frustration this has been surely noted and escalated to relevant department they all declined providing me contact details to someone that can shed a light o my situation so I emailed played accounts with a very detailed email stating the facts in a very respectful manner I got no answer after 1 or 2 days I receive an email from playzee stating that I used my account in bad faith because according to them I didn't use an account thats under my money ad that the Moey is not mine ad for that they blocked me they excluded me from the whole network and confiscated my winnings which was literally the lowest dog act I have ever seen immoral behaviour sleazy money hungry scums nonetheless the excuse they used is nothing but a total bullshit and I said that to them that I am ready to get a video record from my bank and get my bank to confirm my ID and that the account I used is for sure mine and I am the legitimate owner they destroyed my life they are inhuman I explained all of that but nothing matters to them but money I am on the verge of losing my mind as I am facing financial hardship and will end up in the streets if I dont get back waist rightfully mine please im crying for help I have everything you need to back up my claim I have screenshots of my accounts there I even have video records of me talking to their support agents that shows my details too I also have video records of my accounts that shows my details and that shows that I am verified I have as well chat transcripts that came from them that prove everything I said so please whatever I need to do I am ready just please get me my money back as im fighting these monsters alone

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11 Responses

ThePOGG

November 15, 2020

Hi babyouey - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

babyouey

November 16, 2020

Dear The POGG, thanks for the update, I have 1 quick question which email address should I use to send documents that supports my claim ? Thanks In advance, [EDIT]

babyouey

November 21, 2020

hey as its been 5 days so far is there any sort of insight ?

babyouey

November 24, 2020

After playzee dragging the complaint process for over 10 days they sent me the exact same email without giving me any sort of evidence not even a reason all they said was “bad faith” mind you the first email they said my bank account is not mine but this time they didn’t mention it as they know i am the legitimate owner so in conclusion they failed to be just and they failed to back up their claim and that would make them guilty i have really high hopes and trust in eCOGRA to get m what’s rightfully mine

Thanks.

babyouey

November 24, 2020

After playzee dragging the complaint process for over 10 days they sent me the exact same email without giving me any sort of evidence not even a reason all they said was “bad faith” mind you the first email they said my bank account is not mine but this time they didn’t mention it as they know i am the legitimate owner so in conclusion they failed to be just and they failed to back up their claim and that would make them guilty i have really high hopes and trust in The POGGto get m what’s rightfully mine

Thanks.

ThePOGG

November 25, 2020

Hi babyouey,

Have you submitted this issue to eCOGRA?

Thanks,

ThePOGG

ThePOGG

December 2, 2020

Hi babyouey,

I'm following-up on the above?

Thanks,

ThePOGG

babyouey

December 2, 2020

hey yes i have and i havent heard from them since i was supposed to bbe contacted within 7 days its been way over that estimate please my life turned to wreck because of them its not fair i havent done anything bad and i abided by their rules they havent given me 1 reason for why they did that this is my only way out please

ThePOGG

December 6, 2020

Hi babyouey,

If you have already submitted the issue to another ADR this is not a matter we would get involved in. You need to wait on eCOGRA concluding their investigation.

Sorry we cannot be of further help.

ThePOGG

babyouey

January 7, 2021

hey , i received the ruling from ecogra which didnt result in my favour they ask me to provide proof to overrule the outcome and i did right away its been over a month since that and up til this day i havent got not even 1 mail from ecogra mind you i sent them 3 emails which is totally rude and absurd what can i do in this case please help

ThePOGG

January 10, 2021

Hi babyouey,

As stated above, if another ADR is already reviewing your case this is not a matter we would get involved in.

ThePOGG