Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.
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Dear Gamblers Denn ,cmy name is [EDIT] and I am in desperate need of your help as the casino wrongfully without any valid reason [EDIT] my winnings and locked me out the reason behind this is the fact I scored big 40 000 CAD confiscated the situation is as follows I had a good night and I scored big when I got to 42...43000 I decided to stop and collect my winnings the casino which is playzee more like sleazy declined my request to withdraw and only agreed to a 2500 $ as a weekly withdrawal limit I also received a Doctor zee badge which was received only after I enquired about it couple times as I was more than eligible and so it began the unjust treatment the sleazy behaviour started after they paid me Once or twice as they realised I stopped playing to save my winnings and that didn't suit them as they expected me to keep playing and end up losing they are the lowest scums I have ever come accross they destroyed my life as I acted accordingly with the fact I have 40 000 $ I was fully verified before my big win after the payments I received from 2 withdrawals they started to torn away my privileges they took the badge off unjustly and without a valid reason claiming that they change the criteria and that made me ineligible as they said which was complete fairytale moreover my 2 withdrawals requests (3rd withdrawal) which they advised they would take 1 day to process as my rank is doctor zee stayed in pending for 1 complete week and what's even worse they cancelled them both I then raised a call back using live chat the agent was nothing but an actor as he only said what he wanted me to hear and I was promised a fast resolution not even 1 minute after the chat ended I found myself blocked which was so rude as they promised me heaven not even a minute ago I went back and spoke to the very same agent and to many more they were all trained to say one thing like robots I understand your frustration this has been surely noted and escalated to relevant department they all declined providing me contact details to someone that can shed a light o my situation so I emailed played accounts with a very detailed email stating the facts in a very respectful manner I got no answer after 1 or 2 days I receive an email from playzee stating that I used my account in bad faith because according to them I didn't use an account thats under my money ad that the Moey is not mine ad for that they blocked me they excluded me from the whole network and confiscated my winnings which was literally the lowest dog act I have ever seen immoral behaviour sleazy money hungry scums nonetheless the excuse they used is nothing but a total bullshit and I said that to them that I am ready to get a video record from my bank and get my bank to confirm my ID and that the account I used is for sure mine and I am the legitimate owner they destroyed my life they are inhuman I explained all of that but nothing matters to them but money I am on the verge of losing my mind as I am facing financial hardship and will end up in the streets if I dont get back waist rightfully mine please im crying for help I have everything you need to back up my claim I have screenshots of my accounts there I even have video records of me talking to their support agents that shows my details too I also have video records of my accounts that shows my details and that shows that I am verified I have as well chat transcripts that came from them that prove everything I said so please whatever I need to do I am ready just please get me my money back as im fighting these monsters alone
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Playzee - wrongful block and confiscation of my winnings ( 40 thousands Canadian)
Posted by babyouey
November 15, 2020
babyouey consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 15, 2020