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PokerStars – Frozen acc after withdrawl


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our PokerStars Review.

Player's Complaint

I did a deposit with trustly, won some cash and decided to withdrawl 3000sek. Shortly after that i find my account frozen without an explanation. I did email they but without answer, its like 4-5 days ago now. Plz help me get my money, i won them fair and square.

Read the casino review

5 Responses

Mar 06, 2021

Hi nimrod - welcome to!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of March let us know and I'll contact the operator on your behalf.



Mar 06, 2021

Allright I understand, ill let you know if the issuse is still there the 19th.

Mar 21, 2021

Hi Nimrod,

Are you still experiencing issues?



Mar 21, 2021

Hey again, no actually not i manage to solve it. Thx for asking.

Mar 28, 2021

Hi Nimrod,

Thanks for letting us know - it is appreciated!


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nimrod consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Poker Stars Casino
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Stars Interactive Limited

March 3, 2021

Set in the North Atlantic, the island of Ireland has a population of around 6.6 million souls. Land-based gambling in Ireland is thoroughly regulated since Ireland has always been on the front foot in this sector. Online regulation from this jurisdiction is not quite in place yet – though the process is under way. Foreign operators appear free to accept customers residing in Ireland and Ireland does not pursue legal action against players that play with foreign licensed operators whilst they are in the process of finalizing their own licensing procedures.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.