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Praise Casino - is closed and cant get my money out

Ruling

Resolved - Praise Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Praise Casino Review.

Player's Complaint

1.1.2023. i payed two times 100€. First 100€ i played it and the other 100€ i wanted to put back on my bank account and then i noticed that the Casino was Closed and i couldnt pay the money out or play with that money. I tried contacting them multiple times thrugh Email but they didnt respond. I want my money back or we can do that on the hard way though the lawyer.

Read the casino review

5 Responses

User icon
thepogg
January 12, 2023

Hi semba1910 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
January 12, 2023

Hi semba1910,

The operator emailed you on the 7th to request you provide bank information to allow for a manual payment. Please respond to this email and let us know when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
January 21, 2023

Hi semba1910,

Have you provided your bank details?

Thanks,

ThePOGG

User icon
thepogg
January 27, 2023

Hi semba1910,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
February 4, 2023

Hi semba1910,

I'm following-up on the above?

Thanks,

ThePOGG

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Agreement

semba1910 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Praise Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 11, 2023

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