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Queen Play - Not Paying Out


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Queen Play Casino Review.

Player's Complaint

I joined up a few weeks ago. Won and withdrew £ 196.

They keep on asking for documents which I send them. Now they want my bank statement with my photo next to it. I have never been asked for this by any other casino.

I stupidly kept on playing and won another £ 160 which is also now in pending.

It looks like they are a site that scams people out of their winnings.

Read the casino review

3 Responses

User icon
May 21, 2021

Hi trevsandandro - welcome to

This is a legitimate account verification request. You would need to comply with it before we would look to take any action.



User icon
June 27, 2021

Hi trevsandandro,

Have you completed the verification process?



User icon
July 4, 2021

Hi trevsandandro,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.



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trevsandandro consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Queen Play
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Aspire Global International Ltd

May 20, 2021

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