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Queen Play - Slot froze
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Queen Play Casino Review.
Player's Complaint
Played book of cleopatra slot on Friday evening and got a feature up after spin 6 it froze after winning a large amount, I spoke to their customer services and was told there was a technical issue and to carry on playing the next day but still had the same problem. It’s been two days now and the slot is still frozen in the feature I’ve been told it can take between 10 and 20 days to mend which I find unbelievable and totally unprofessional!
5 Responses
Ok thank you and if the problem hasn’t been resolved by then I will get back to you and sorry it was Thursday evening the problem was not Friday
Hi jadey,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi jadey,
I'm following-up on the above?
Thanks,
ThePOGG
Hi jadey,
If we haven't heard from you by Friday the 8th of October I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
jadey consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Queen Play
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Aspire Global International Ltd
August 28, 2021
Hi jadey - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 10th of September let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG