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Ramses Gold - Not accepting withdrawal
Ruling
Found for the Player - Despite our repeated efforts to communicate with the Ramses Gold team about this issue we received no response what-so-ever.
Read our Ramses Gold Casino Review.
Player's Complaint
My deposit was declined due to "irregular bettting." I emailed for evidence but no one responded. I tried several times to contact live chat support and was eventually advised I bet over 30% of my deposit.I looked in my game history and the largest bet was €12.50 and my deposit was €50 so I don't think I went against the terms and conditions. I then read the terms and conditions complaints procedure and saw I could make a complaint to live chat so attempted to do so but was spoken to very rudely by the person and then had the chat terminated. I then requested to make a complaint on 3 occasions to the support email address with no reply. As a final effort I emailed the curaco e-gaming address specified in terms and conditions twice, still with no answer. The deposit was requested on January 7th.
6 Responses
I appreciate the effort none the less. How do they get away with this, is there not a higher entity that can strip their licence?
Hi Nzsaico,
There regulatory body can be found via a link at the bottom right of their website. However this regulator historically has been non-responsive/non-effective when it's come to player complaints. I would encourage you to submit a complaint to them anyway on the off-chance you receive a response.
Thanks,
ThePOGG
I have received an Email from gametechgroup advising they will investigate my claim
Hi Nzsaico,
That's some good news at least - we have not received any response from the operator so far.
ThePOGG
Hi Nzsaico,
Unfortunately we've received no response from Ramses Gold to this issue despite having contacted them multiple times. At this stage I have no reasonable expectations of this position changing in the near future. Unfortunately that means there's nothing further we can do to help you.
Sorry we couldn't be of more help!
ThePOGG
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Agreement
Nzsaico consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 22, 2018
Hi Nzsaico - welcome to ThePOGG.com!
Ramses Casino are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.
We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.
Thanks,
ThePOGG