Found for the Player - Ramses Gold have confiscated funds based on non-existent terms related to how quickly a player must submit ID.
Read our Ramses Gold Casino Review.
Unfortunately I did not realise that Ramses Gold is not a UKGC licensed casino so I am not sure if anything can be done to assist me.
After registering with Ramses Gold, I made a deposit of £60 (€70), completed my wagering requirements and was able to make a withdrawal of €919.80. ID documentation was requested, which I provided, however they were unable to accept my passport as it had expired. I provided alternate ID (drivers license), however they did not accept this either as it was not a photo license. I received an email a week after my withdrawal stating that they had returned funds to my account as I did not provide sufficient ID.
I felt I had no other option but to renew my passport for £82 and thought it would be worth doing if it meant I received my withdrawal. I informed Ramses Gold that I applied for a passport renewal.
Shortly after, I noticed the funds have not been returned to my account as my balance is €0. After querying this via emails, I have not received a response. Also [EDIT] from live chat always refers me to either [EDIT] or asks me to send an email to support, when I tell him I don't receive a response, he promises I will soon.
Anyway I received my new passport last week and sent Ramses Gold a copy of it on Sunday 26th March. I have an email confirming receipt of the passport but have not received an email to my query of when my withdrawal will be paid.
Like I mentioned previously, I'm not sure much can be done with this casino, however your assistance in this matter will be kindly appreciated. After playing online for 10 years, I have never experienced such a stressful withdrawal process.
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Ramses Gold - not paying out
Posted by Bszn22
April 3, 2017
Bszn22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 3, 2017