– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Ramses Gold - withdrawal declined


Found for the Player - Not only do we disagree with the terms used to justify non-payment of this player, we have been informed by the Malta Competition and Consumer Affairs Authority (MCCAA) that they are unenforceable under EU law.

Alongside this Ramses Gold have taken a UK player without a UKGC license. This breaks UK law.

Unfortunately there is nothing we can do in this instance as Ramses Gold are licensed outside of Europe and this platform refuses to discuss their enforcement of this term.

Read our Ramses Gold

Player's Complaint

Dear Sir/Madam

Firstly thank you for offering this service.

Here is my situation I signed up to a 400% casino bonus by depositing 20 euro and therefore receiving a bonus of 60 so 80 to play with in total.

I managed to complete wagering and was 698.65 up. My withdraw was declined and I received the following email:

Hello [EDIT],

In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings.

These Terms and Conditions are available on our site.

Should you have any questions please reply to this email.

Kind Regards,

Verification Team

When I asked for further clarification they eventually replied with:

Dear [EDIT],

You cannot bet more than 30% of your deposit amount, this is in the terms and conditions, you did bet more than the MAXBET.

It is irregular play.


This is not listed anywhere in the T's & C's as far as I am aware. When I challenged this they bizarrely replied with just a half sentence response: "of course it is"

a few email's later they quoted this term


General T&Cs

16.3. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play. Using Martingale, double-up and similar systems and strategies."

Which I asked them to send a URL link to which they have failed to respond. I can't see this stipulation anywhere on the site so i'm not sure if it actually exists or are they fobbing me off. The only them I can see that's similar is :a bet can't bet more than 30% of the deposit BONUS amount (which in this case would be 30% of 60 euro.

If i've missed something or am being stupid just let me know but either way their customer service is terrible and I will never use their site again, I wish I'd known about your site and looked at the review of Ramses Gold before depositing.

Thanks in advance for any guidance


Read the casino review

1 Responses

User icon
January 10, 2017

Hi Aidan - welcome to!

I'm sorry to say that the term you've been quoted IS present on the General Terms and Conditions page (hxxps://

I have a particular issue with this term as I view it as unfair in nature and having taking feedback from the Malta Competition and Consumer Affairs Authority I believe it to be unenforceable under EU law. However, you've chosen to play with a group that are not licensed in the EU and I couldn't offer any comment regarding the legality of the term under Curacao law.

My suggestion to you in future would be to stick to UKGC licensed operators.

Sorry we can't be of more help,


Leave a Reply

You must be logged in to post a comment.


Aidan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 10, 2017

United States country flag