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Rich - closed my account after I have been waiting on my withdrawal
Ruling
Resolved - After a significant delay in processing this payment the submitting player has now confirmed that they have received their funds from Rich Casino.
Read our Rich Casino Review.
Player's Complaint
Hello I won 800 dollars on rich casino on the 16 August. It took about two weeks to be verified. I withdraw my 800 and after 5 days they said my bank had declined my payment. So I tried again with a different withdrawal method. After 7 days I received a email saying
Hello,
Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your Rich Casino account.
Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.
We wish you the best of luck in future endeavors.
I was shocked and ask why this was and they said this is just the managment decision and can't be changed she also said the withdrawal was sent on the 12th September and I should received it but the 24th and to contact them when it's there. I just keep getting told different things. This is just doing my head it the street and stuff. Is there anything you can do. I have all copies of emails and screenshots of my winnings and chat history. Thank you
5 Responses
Awesome thank you so much. I cannot get any response from them for the last three days.
Hello Pogg team. I recently received this email from rich. Nicole Fri, 09/27/19 2:00 pm Hello,
Thank you for contacting us!
We apologize for the inconvenience and the delay.
We had to resend the payment due to some technical difficulties our payment supplier had.
The funds should reach you in up to 7 business days, please let us know as soon as you will receive them.
Thank you for your understanding in this matter.
Have a great day!
But I am not holding my breath as this is the third time they have said this.
Thank you The Pogg team
Hey The Pogg team. I received my money today. It was such a surprise as I had given up on Rich Casino but thanks to you contacting them I'm assuming that's why they paid me. Thank you so much for everything guys. Muchly appreciated. Tristan
Hi tristy123,
We have had some issues getting responses from this group recently, but have discussed this issue with the operator. I'm glad to hear you've received your funds and thanks for letting us know.
ThePOGG
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Agreement
tristy123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Rich
- Curacao eGaming
- Fifth Street
September 26, 2019
Hi tristy123 - welcome to ThePOGG.com!
What we can do for you is pursue any withdrawal for you that has been processed with the operator.
What we cannot do is get your account re-opened. The operator are a private business that are within their right to decline any player that they wish.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG