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Rich - Withdrawal not being processed

Ruling

Resolved - The player has become unresponsive to our request for updates. As such we assume they've managed to resolve their verification issue.

Read our Rich Casino Review.

Player's Complaint

On December 5th I made a request to withdraw $500 Canadian. I had no bonus balance and no wagering requirements on my account. I had made a $25 real cash deposit before cashing out. The casino has not processed my withdrawal as of the 13th of December even though their policy is within five business day, maximum. When I ask them about this they won't tell me anything except to say, "Your withdrawal will be processed as soon as possible." My account is fully verified and all requested documents have been approved by the casino. There is no reason to not pay me my money.

Read the casino review

6 Responses

User icon
ThePOGG
December 13, 2018

Hi lanalia - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
LanaLia
December 15, 2018

Thanks! I was told that I had to submit my bank statement to the accounting. I had already had this document approved by their security department. The Live Chat operator said that accounting wasn't able to look into my account to view these documents. This resulted in the withdrawal being returned to my account. I've re-requested the withdrawal and it's been two business days still not approved. I sent all of my previously approved docs to the accounting department already and they've all been approved, apparently

User icon
ThePOGG
January 8, 2019

Hi LanaLia, Sorry for the delay over the holiday season. I've spoken to the operator regarding this issue. While you may have previously been through the security verification process, this does need to be renewed every so often. They are saying that they have not received a bank statement from you. Can you resend a bank statement (no older than 3 months) to accounting[@r]ichcasino.com and CC in [email protected]. When we receive this I'll follow-up with the operator for you. Thanks, ThePOGG

User icon
ThePOGG
January 19, 2019

Hi LanaLia,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 29, 2019

Hi LanaLia,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
February 5, 2019

Hi LanaLia,

If we haven't heard from you by Friday the 15th of February I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

LanaLia consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rich
  • Curacao eGaming
  • Fifth Street

December 13, 2018

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