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Rolletto Casino - Account blocking.

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Rolletto Casino Review.

Player's Complaint

I registered at Rolletto Casino, made a small deposit and received a bonus. After a few days, I had more than 10,000 euros on my balance. I sent my document and a selfie with the document. My account has been verified. On April 8, I ordered a payment via bitcoin, but my account was blocked, I received such an email from support. message: "Dear User

Please be informed that your account is under investigation.

Regarding update you will be notified as soon as it is possible." May 1, to my questions about the investigation, support answered me: "Hello dear user,

The investigation is still underway. When it is completed, our team will contact you via email." I think that 22 days of waiting for an investigation is a very long time. I'm worried about my money.

Read the casino review

6 Responses

User icon
thepogg
May 6, 2022

Hi pavly1 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
May 29, 2022

Hi pavly1,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

User icon
thepogg
August 15, 2022

Hi pavly1,

The operator has contacted us and informed us that you are free to withdraw your funds as soon as you have completed a verification call (in line with standard withdrawal limits).

Please contact the operator, complete the verification call and let us know when you have done so.

Thanks,

ThePOGG

User icon
thepogg
September 17, 2022

Hi pavly1,

Have you completed the verification process?

Thanks,

ThePOGG

User icon
thepogg
September 24, 2022

Hi pavly1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 2, 2022

Hi pavly1,

If we haven't heard from you by Friday the 14th of October we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

pavly1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

May 4, 2022

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