Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I registered at Rolletto Casino, made a small deposit and received a bonus. After a few days, I had more than 10,000 euros on my balance. I sent my document and a selfie with the document. My account has been verified. On April 8, I ordered a payment via bitcoin, but my account was blocked, I received such an email from support. message: "Dear User
Please be informed that your account is under investigation.
Regarding update you will be notified as soon as it is possible." May 1, to my questions about the investigation, support answered me: "Hello dear user,
The investigation is still underway. When it is completed, our team will contact you via email." I think that 22 days of waiting for an investigation is a very long time. I'm worried about my money.
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pavly1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 4, 2022