Rolletto - casino delays withdrawal plus ignored requests for support to put hold on account ending in me losing half my winnings

Hi villa1 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Rolletto do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi villa1,

We have sent you a permission form that you need to complete and run to the operator.

Please let us know when you have done so.

Thanks,

ThePOGG

this has been done

Hi villa1,

Sadly, after requesting that you provide permission for Rolletto to discuss your account with us, Rolletto have become non-responsive to our communications. It would appear that the operator were simply trying to frustrate the complaint management process in hopes that you would not provide permission.

Sorry we could not be of further help.

ThePOGG

hi I have had no response

cant you keep trying

Hi villa1,

At this stage there is no reasonable grounds to expect the operator's response to change. They are receiving our communications and simply choosing not to respond. With hundreds of complaints open at any given time we need to expend our resources on cases where there is a chance of our work making a difference for the player.

Sorry we could not be of further help.

ThePOGG

So how can they get away with just ignoring complaints unfair