Turn geolocation on
Currently viewing:
English in United States
Rolletto - Refusing to pay withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Rolletto Casino Review.
Player's Complaint
My withdrawal was sent on 21st September. After 3 days i was advised to send a video of myself holding my passport and to say the current date (which I did) I then received an email back on the 25th September, stating I had passed verification.
I was then advised on the 29th September that my account was under investigation and not given any indication as to why this was.
After numerous emails. They are now ignoring me and refusing to pay me my withdrawal of €700.00
I have all emails logged and there support team are simply ignoring me
5 Responses
Hi Hobodaws85,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
Hi Hobodaws85,
The operator has gotten back in contact with us about this issue and informs us that your payment was successfully sent on the 11/10/2021. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi Hobodaws85,
I'm following-up on the above?
Thanks,
ThePOGG
Hi Hobodaws85,
If we haven't heard from you by Friday the 24th of September we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
Leave a Reply
You must be logged in to post a comment.
Recommended Casinos
Agreement
Hobodaws85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Any involved parties
October 10, 2021
Hi Hobodaws85 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. Rolletto do not hold a UKGC license and as such are breaking UK law by accepting your custom.
You have chosen to play with a weakly licensed property. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG