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Royal Vegas - non-payment of 17 000e of legitimate winnings

Ruling

Found for the Casino - This player has already been paid the maximum amount allowed for the bonus that they claimed. As such there is nothing we can do to help them.

Read our Royal Vegas Casino Review.

Player's Complaint

Hello,

I played a total of 3 deposits on this site, RoyalVegas. The first one was 220 euros, I ended up losing. Second one was 200 euros, I lost it as well, but on the third deposit (reload bonus) I was able to win a jackpot on ”Battlestar Galactica”, and after wagering the bonus 70 times over, I was able to cash out a total of 18 575,25 euros.

After this all the struggle began. They were really hesitant to verify my account, and they asked for my receipts of the documents over and over again - even though I had sent them a multiple times. Still nothing. Then, after a week, they released a sum of 1320 euros into my bank account, stating that they accuse me of fraudulent activity (?), and therefore they are only willing to pay me only 6x the original deposit. This makes absolutely no sense, and they even used the wrong amount. I checked the T

Read the casino review

3 Responses

User icon
ThePOGG
August 30, 2020

Hi mattilabeast - welcome back!

Unfortunately there is nothing we can do to help you in this instance. The Royal Vegas bonus terms include:

"13. This bonus offer expires upon cashin. Any claim made to this bonus after a cashin has been requested, whether pending or paid, will render the bonus void. Where a Sign-Up Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause."

That being the case the operator are within their rights to limit your withdrawal to 6x your first deposit.

Sorry we could not be of more help.

ThePOGG

User icon
mattilabeast
August 31, 2020

Hello.

But this is incorrect."Where a sign-up bonus" not BONUSES. I won on my third deposit, and therefore this rule doesn't apply. It should've been stated on plural.

User icon
ThePOGG
August 31, 2020

Hi mattilabeast, The Royal Vegas Welcome Package is split over your first four deposits, which is clearly advertised on their site including links to appropriate terms containing this rule. As I said, there's nothing we can do to help you. ThePOGG

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Agreement

mattilabeast consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Vegas
  • Malta Gaming Authority
  • Digimedia Ltd

August 30, 2020

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