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Royal Vegas - The casino canceled the winnings and took the deposit


Found for the Player - As has become standard for this group of operators, Royal Vegas Casino have offered no response whatsoever to this complaint.

Read our Royal Vegas Casino Review.

Player's Complaint

I am not surprised that this casino have a bad rating on The pogg. Unfortunately, I didn 't know that when I registered. My account was blocked by paragraph 5.6. of casino rules. My deposits and winnings were also blocked. It happened on September 19, after I made a withdrawal request.

I 'll explain my position. I 'm registered with other casinos, but I don 't know they have a connection to royal vegas casino or not have. I didn 't think that it was important. I 've been playing in different casinos for a long time and hearing about a rule like this for the first time. This rule was not obvious or known to me. Under international law, if the consumer could not know or understand the rule of the agreement, then it is invalid. The casino punished me as an evil intruder. It 's unfair. I think casinos are required to return my deposit and also return the winnings to my account to maintain their good reputation.

Respectfully, [EDIT].

Read the casino review

2 Responses

User icon
October 31, 2019

Hi newton77vano - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
November 26, 2019

Hi newton77vano,

Unfortunately after repeated efforts to contact Royal Vegas Casino to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

All we can suggest at this juncture is that you contact Royal Vegas' ADR eCogra or alternatively if you wish to consider going down the legal road, contact who we understand offer a no win no fee service specialising in the remote gambling sector.

Sorry we could not be of further help.


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Newton77Vano consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Vegas
  • Malta Gaming Authority
  • Digimedia Ltd

October 31, 2019

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