Resolved - Unfortunately if you play your balance away before we've had a chance to fully investigate the issue there's absolutely nothing we can do to help you.
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Hello, I'm tired of fighting with this casino.
Every day they say different things. The case concerns the verification at first they said that they could not get the documents because they are high quality and have a high resolution. I sent the documents directly 3 recipients and their manager, as a result, they confirmed that the documents were obtained and sent for review to the Department of Safety when. Then two days later, I again applied to the support to know when cashout my winnings, and they replied that they again did not get my documents, although the PVCs before writing an e-mail that's all right, we got the documents Expected please payment ! Yesterday, I was surprised at all! Support after my question: When will the money be paid, said that Unfortunately we did not get the documents !!! I immediately sent them a letter to him with the evidence that the casino has received the documents and they are now re-asserting that the wait for a response from the test 2 days.
This rigmarole has lasted about 2 weeks. All kinds of strange things they say. In online chat operator says that the money will be paid out through the day and all operators of service support, online chat, via email that say different things !!!
I was very tired already to deal with them. If you can help me .....
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pirogm consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 21, 2015