Samosa Casino - Withdrawal is not paid

Hi Kaka1986 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

You're being asked to engage with a Source of Wealth check, to demonstrate that the funds that you have put into play are legally yours. While we understand that these checks can be frustrating, the operator is required to undertake this type of check is some circumstances.

You will need to comply with this request before we can assist you further.

Thanks,

ThePOGG

Hello, I did provide my banking details with payment of my salary over the last 6 months, I also uploaded several salary slips. I also uploaded detailed banking information of my account over the last 6 months.

Still they wont pay my withdrawal... There is nothing left to share anymore.

Regards Kaka

After my complain, they approved my withdrawal.

Hi Kaka1986,

Thanks for letting us know - it is appreciated :)

ThePOGG